FAQ

Veuillez noter qu’une réservation est requise pour toutes les activités, et que les numéros des cartes-cadeaux électroniques doivent être apportés le jour de la visite.

1. Réservez votre activité en ligne
2. Au moment du paiement, cliquez sur « Utiliser maintenant » sous la section « Appliquer un rabais »
3. Dans les options proposées, sélectionnez « Carte-cadeau »
4. Entrez votre numéro de carte-cadeau
5. Le montant à payer sera mis à jour selon le solde disponible sur votre carte-cadeau

En complétant cet achat, je reconnais être responsable de toute perte liée à l’achat de la carte-cadeau dans le cas où le vendeur serait dans l’impossibilité de fournir les biens ou services.

How to Use Your Gift Card Online

To use your gift card when booking online, please follow these simple steps:

• Enter the 16-digit number of your gift card in the designated field during your reservation.
• This allows you to reserve without immediate payment.
• If the total cost of your reservation exceeds the value of your gift card, you can simply pay the balance directly through our reservation system.

Important: By purchasing a gift card, you acknowledge responsibility in case of loss or if the seller is unable to provide the goods or services.

To book, you can click on the BOOK NOW icon located at the top right of the screen. You can also call 1 877 886-5500, then choose the option associated with the park of your choice or call the park directly. We will be happy to answer all your questions and help you make your reservation.

Yes, reservation is required to come and have fun with us. We have a limited amount of equipment and need to make sure there is one for you. Payment will be required when booking online or by phone, with a credit card.

Treetop courses are our specialty, but it doesn't stop there! We also offer several outdoor activities for the whole family.

We offer you:

• Zipline & Aerial Game Trek
• Night course
• Via Ferrata (outdoor rock climbing. Rawdon only)
• Arbre-en-Ciel
• Team Building Activities
• upla

We advise you to wear comfortable clothes (trousers or Bermuda shorts, sweaters covering the entire waist), closed and tied shoes (no sandals are accepted). Long hair must be tied back at all times.

Gloves are recommended for the Zipline & Aerial Game Trek as well as in the Discovery Course. We usually sell gloves on site if customers are interested, but you are welcome to bring some from home. Tight fitting gloves like a cycling gloves, or simple gardening gloves will do!

This depends on the activity. For the Discovery and Zipline & Aerial Game Trek, one does not need to purchase a ticket to watch. For Treewalk Village and uplå, tickets are required as the area is enclosed in a fence. 

No, customers must use our gear as it is regulated by the TSSA and is checked and cleaned daily. 

For all actvities, closed toed shoes like running shoes are required, and a waiver must be completed for each guest. We also recommend that all customers come with a water bottle and snacks for their activity. They can take breaks as needed. Sunscreen and bug spray are also advised but must be put on before getting harnessed. 

For most actvities a climbing harness and a helmet are provided and will be secured by a staff member on site. Please wear closed-toe shoes. Gloves are recommended and sold on site if needed. 

There are picnic benches and cubbies around the parks, however, we recommend that you lock any valuables in your car as we are not liable if anything is stolen. We cannot hold items in our office as well. 

Please arrive 30 minutes before your scheduled activity time in order for our staff to check you in and get your group started on time. Late arrivals may be moved to the next available time slot.

Our main operating season is from April until mid-November, however some parks are open year-round. Opening times per park are based off of their booking schedule so book in advance! Click the book now button! 

Offrez-le à vos proches, ami(e)s, collègues… ou offrez-vous simplement une expérience extérieure épique.

Utilisez les cartes-cadeaux pour réserver n’importe quelle activité dans les parcs Treetop Trekking, Arbraska ou uplå au Canada — une flexibilité maximale pour une aventure maximale.

Vous n’offrez pas juste un cadeau — vous offrez un moment, une histoire, un souvenir qui restera longtemps après la journée.

Nos expériences font monter l’adrénaline, améliorent le bien-être et ramènent les gens vers la joie, le mouvement et le jeu.

Rendez votre cadeau vraiment spécial. Enregistrez un message vidéo pour surprendre, émouvoir ou créer une connexion plus personnelle.

Rendez votre cadeau vraiment spécial. Enregistrez un message vidéo pour surprendre, émouvoir ou créer une connexion plus personnelle.

Arbraska is first and foremost a course in the trees! Equipped with complete and safe climbing equipment, you can have fun climbing from one tree to another in our many courses composed of zip lines, Tarzan ropes, rope bridges and much more. Our courses are laid out at different heights and at various levels of difficulty. But Arbraska is much more than just courses in the trees!

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Offer it to family members, friends, colleagues, or simply treat yourself to an epic outdoor experience.

Use eGift Cards to book any activity at Treetop Trekking, Arbraska, or uplå parks anywhere in Canada — maximum flexibility, maximum adventure.

You’re not just giving a gift — you’re giving a shared moment, a story, a memory that lasts long after the day is over.

Our experiences spark adrenaline, boost well-being, and bring people back to joy, movement, and play.

Make your gift truly special. Add a custom video message to surprise, delight, and create a personal connection.

Short on time? Buy, send, or print in just a few clicks. The perfect thoughtful gift — even at the last minute.

Give the gift of nature. Our outdoor adventures are environmentally conscious, and the e-gift card format eliminates waste. Feel good about giving something that gets people outside.